Delete your account

You can permanently delete your Fresim account at any time. There are two ways to do it, and both result in the same deletion.

In the app (immediate)

1. Open the Fresim app and go to your account screen.
2. Choose Delete account and confirm.

Deletion takes effect immediately — your sign-in stops working straight away rather than at the end of a session.

By request (no app needed)

If you have already uninstalled the app, or you would rather not reinstall it, email alexjhile@gmail.com from the address you signed up with, asking us to delete your account. Sending it from that address is how we confirm it is yours — we will never action a deletion request for an address it did not come from.

We action these within 30 days, and normally much sooner.

What gets deleted

• Your account record — the email address your account is keyed to.
• Any pending one-time sign-in codes.
• Your push-notification registration, so we can no longer send notifications to your device.

What we keep, and why

Records of eSIM purchases — the order, what was bought, what was paid — are kept after your account is deleted. They are business and tax records of a transaction that genuinely happened, and we are required to retain them; they are also what a refund or a chargeback would be settled against. We are telling you this plainly rather than implying deletion erases every trace.

An eSIM you have already installed on your device keeps working — it lives on your device and with the mobile network, not in your Fresim account. Deleting your account does not cancel it, and does not entitle you to a refund for it.

Payment card details are never held by Fresim at all. Card entry happens on Stripe's own checkout, so there is nothing of that kind on our side to delete.

Questions

Email alexjhile@gmail.com. See also our Privacy Policy and Support page.