Terms of Service

1. What Fresim is

Fresim is a platform that lets creators and businesses (“Creators”) launch their own branded storefront to sell eSIM mobile data plans. Fresim provides the eSIMs (through licensed third-party eSIM providers), the storefront, checkout and customer support; each Creator sells to its own customers, through its own Stripe account, at its own prices and under its own brand. When you sign up as a Creator, these Terms govern your use of the platform. When you buy an eSIM through a Creator's storefront, the relevant sections below (Payments, Refunds) apply to you too.

2. Accounts

Creator accounts are created with Google sign-in, or with an email address and password confirmed through a link sent to that address. You're responsible for the brand name, slug, description, logo, and colors you set for your storefront, and for keeping your account credentials secure. One Fresim account maps to one Creator storefront; a Creator may invite additional team members to help manage the same storefront, and is responsible for their actions on the account.

3. Tiers and what you pay Fresim

Every Creator account is on one of four tiers. For each eSIM you sell, you pay Fresim your wholesale price for that plan, and your tier sets how low that price is:

• Free — $0/month; standard wholesale pricing on every plan.
• Business — $99/month; wholesale pricing 19% below the Free tier.
• Dedicated — $399/month; wholesale pricing 25% below the Free tier.
• Enterprise — a $10,000, 3-month managed engagement (sales-assisted, not self-serve); wholesale pricing 31% below the Free tier.

Your cost for a sale is your wholesale price plus the card processing on that sale, which Stripe charges your Stripe account directly. You price your own customers anywhere at or above that cost and keep everything above it — there is no revenue share. The dashboard shows you your exact cost for every plan before you list it. Business and Dedicated subscriptions are billed monthly through Stripe Billing; you can upgrade, downgrade, or cancel at any time from your dashboard, and cancellation takes effect at the end of the current billing period. Tier pricing may change with notice; changes apply from your next billing period, not retroactively.

4. Creator responsibilities

• Price at or above your cost — your sell price must cover your wholesale price and card processing and leave you at least 5% of the sale price (the platform enforces this floor when you list a plan).
• Don't misrepresent what a plan includes (data amount, coverage, duration).
• Comply with applicable law in the markets you sell into, including any telecom or consumer-protection rules that apply to reselling mobile data.
• Don't use Fresim to sell anything other than the eSIM data plans made available through the platform.

5. Payments

Two separate payment relationships exist on Fresim:

• Creators are paid by their customers, directly. Your storefront sells through your own Stripe account, connected to Fresim with Stripe Connect: you are the seller, each sale is paid into your Stripe account, and your name appears on your customer's card statement. On every sale, Stripe deducts Fresim's price for the eSIM (your wholesale price for that plan) and pays it to Fresim automatically; the rest is yours, paid out to your bank on your Stripe account's own schedule. Stripe's fees for taking the payment are charged to your Stripe account by Stripe, and your Stripe account is also subject to Stripe's own terms.
• Creators pay Fresim for Business and Dedicated subscriptions, billed monthly through Stripe Billing. Enterprise engagements are invoiced separately as part of the consulting agreement.

Fresim does not store your payment card details — all card data is handled directly by Stripe.

6. Refunds

If you haven't installed your eSIM yet, you can get a full refund within 30 days of purchase: ask in the support chat or contact us. Once an eSIM is installed on a phone it counts as used, because it can't be moved or reused, so after that refunds are considered case by case, for example if the service didn't work or you used almost none of the data.

Refund requests are made through the support chat or the help page of the storefront you bought from, and are handled by Fresim's support team for every storefront. Where a refund is granted, it is returned to the original payment method via Stripe.

For creators: Fresim provides customer support for your storefront, answering your customers under your store's name. A customer who verifies their email in your storefront's support chat can be refunded automatically when their request falls within the policy above, and Fresim may refund a payment the card's bank reports as fraudulent before it becomes a dispute. Requests outside the policy are decided by Fresim's support team.

A refund, whether issued automatically, by Fresim's support team or by you, is made from your Stripe account and comes out of your Stripe balance. When the eSIM was never installed and the eSIM provider takes it back, Fresim returns its price for the eSIM to you, so you give back only what you earned on that sale. Otherwise Fresim keeps its price for the eSIM, because the eSIM was delivered and Fresim paid for it. Stripe does not return its own fee on a refunded payment.

7. Card disputes (chargebacks)

You are the seller, so a card dispute is between you, your customer's bank and Stripe. When a customer disputes a payment, Stripe takes the disputed amount and its dispute fee from your Stripe balance while the bank decides, and gives the amount back if the dispute is decided in your favour. Fresim may answer a dispute on a storefront sale from your Stripe account with the delivery, installation and usage records it holds, and tells you when it does. For an eSIM that was never installed, Fresim may instead cancel the eSIM, return its price for it to you and leave the dispute uncontested. Otherwise Fresim keeps its price for the eSIM whatever the outcome.

Where a storefront's sales show signs of fraud, Fresim may suspend it under section 10.

8. Third-party services

Fresim relies on third-party providers to operate: Stripe (payments and payouts), licensed eSIM fulfilment partners (provisioning and delivery of each eSIM), Google (sign-in, transactional email and our mailboxes), Supabase (database hosting), and Expo (mobile push notifications). eSIM connectivity is provided by the mobile networks those fulfilment partners work with — not by Fresim itself. Your use of Fresim is also subject to those providers' own terms where applicable, and outages or changes on their end can affect Fresim's service.

9. Prohibited uses

• Attempting to circumvent rate limits, price floors, or payment flows.
• Scraping, reverse-engineering, or reselling access to the platform itself.
• Uploading brand content (name, description, logo) that is unlawful, infringing, or misleading.
• Using the platform to facilitate fraud, money laundering, or any illegal activity.

10. Termination

You may stop using Fresim at any time. Fresim may suspend or terminate a Creator account for violating these Terms, including fraudulent claims, payment fraud, or abuse of the platform. On termination, completed sales remain subject to the payment and refund terms above.

11. Disclaimers

Fresim is provided “as is.” eSIM connectivity, coverage, and data speeds depend on third-party carriers and providers and are not guaranteed by Fresim. To the extent permitted by law, Fresim is not liable for indirect, incidental, or consequential damages arising from use of the platform.

12. Governing law and legal entity

Fresim is operated by Blockchain Technology Consultants Pty Ltd (ABN 35 688 796 081), trading as BTC AU, a company registered in Australia (“Fresim”, “we”, “us”). Fresim is the contracting party under these Terms.

These Terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of Australia. You and Fresim submit to the non-exclusive jurisdiction of the Australian courts. Nothing in these Terms limits any non-excludable rights you may have under the consumer law of your own country of residence.

Questions about these Terms can be sent to hello@fresim.com.

13. Changes to these Terms

Fresim may update these Terms from time to time. Material changes will be reflected by updating the date at the top of this page.

14. Contact

Questions about these Terms: hello@fresim.com.